Refund policy

Refund Policy
Updated October 31, 2026
The Blanche Beauty Lounge – Shangri-La Plaza

At The Blanche Beauty Lounge, your satisfaction is our priority. We are committed to providing the highest standard of beauty and wellness services. Please review our refund policy below:

1. Services

  • All services rendered are non-refundable.
    Once a service has been performed, especially for treatments involving time, effort, and consumables, we are unable to offer refunds.

  • If you are unsatisfied with your service, please notify our staff within 24 hours. We may offer a complimentary correction or re-treatment, subject to management review and approval.

  • Refunds will not be issued due to change of mind or not following pre/post-treatment instructions.

2. Packages and Bundled Services

  • Unused sessions in a purchased package may be eligible for a partial refund (less the full price of used sessions), only within 7 days of initial purchase and with proof of valid reason (e.g., medical condition, relocation).

  • After 7 days, all packages are considered non-refundable and non-transferable.

3. Products

  • We accept product returns or exchanges within 7 days of purchase if:

    • The item is unopened, unused, and in original condition, and

    • Accompanied by the official receipt.

  • We do not accept returns for opened, used, or clearance items, except in cases of manufacturing defects.

4. Appointment changes and cancellations

To cancel or reschedule, use the links in your confirmation email or contact the branch. Please give at least 3 hours’ notice for an individual appointment, or 6 hours for group or multi-service appointments.

We do not charge booking fees, advance payments, deposits, cancellation fees or no-show fees.

5. Gift Cards

  • Gift cards are non-refundable, non-replaceable, and cannot be exchanged for cash.

6. Management Discretion

The Blanche Beauty Lounge reserves the right to make the final decision on all refund matters. Special cases may be accommodated at the sole discretion of management.

If you have any questions or concerns, please contact us at:
📧 shangrila@theblanchebeauty.com · 0917 137 9073